How quickly can I be up and running?

Most venues are live in minutes. Just plug in your device or connect to your existing WiFi, and you're ready to go. Setup time: Under 5 minutes.

Can I design my own splash page?

Yes! Our built-in splash builder lets you create and update your own branded login pages whenever you like. Drag-and-drop design tools included.

Do I need new hardware to use CaptiFi?

No new hardware needed! CaptiFi works with most existing access points, including UniFi. If you don't have compatible hardware, we'll send you a free plug-and-play device. Compatible with 95% of existing systems.

Is CaptiFi GDPR compliant?

Absolutely. We collect guest details with clear consent and provide a full audit trail so you stay compliant. GDPR & data protection certified.

What marketing can I automate?

You can send welcome emails, review requests, win-back offers, birthday messages, and more — all automatically. Set it once, runs forever.

Will it work if I have more than one venue?

Perfect for multi-location businesses! Our multi-venue dashboard lets you manage all your sites from one login. Unlimited venues on higher plans.

What support do you offer?

All plans include live chat and email support. Premium plans get priority response times. Average response time: Under 2 hours.

Can I export my guest data?

Your data, your control. You have full access to export your contacts at any time. CSV, Excel, and API access available.

CaptiFi - Turn Guest WiFi Into Repeat Customers

Before You Start

Setup Checklist

Make sure you have everything ready before setting up your device

CaptiFi Device

Your CaptiFi access point (included in box)

PoE Injector

Power-over-Ethernet injector (included in box)

Ethernet Cable

Network cable to connect to router (included in box)

Internet Router

Working internet connection with spare ethernet port

CaptiFi Account

Dashboard access at app.captifi.io

Device PIN

6-digit PIN printed on the device label

Setup typically takes 5-10 minutes

Getting Started

Quick Start Guide

Follow these simple steps to set up your CaptiFi device

Connect to Power

Plug in the included PoE injector and connect your CaptiFi device. The LED will flash yellow during boot.

Connect to Network

Connect the ethernet cable from the PoE injector to your internet router. The LED will turn purple when ready.

Enroll Your Device

Log into your CaptiFi dashboard and enter the PIN shown on your device. Once enrolled, the LED will glow solid green.

Pro Tip

Your CaptiFi device is pre-configured and plug & play. Simply connect power and internet, then enroll via your dashboard. No technical configuration required!

LED Reference

LED Status Guide

Understanding what each LED color means on your CaptiFi device

Yellow (Flashing)

Booting

Starting up (30-60 sec)

Purple (Solid)

Awaiting Enrollment

Enter PIN in dashboard

Blue (Pulsing)

Enrolling

Configuring (1-2 min)

Green (Solid)

✓ All Good

WiFi ready to use

Blue (Solid)

VPN Connecting

Internet OK, VPN reconnecting

Red (Solid)

No Internet

Check cable & router

Red (Fast Flash)

Failsafe

Contact support

White (Pulsing)

Updating

Don't unplug (2-5 min)

Common Issues

Troubleshooting

Common issues and how to resolve them

Device shows solid red LED

If your device LED is solid red, it means there's no internet connectivity. Try these steps:

Check that the ethernet cable is firmly connected at both ends
Verify your router has internet access by testing with another device
Try a different ethernet port on your router
Restart your router and wait 2 minutes, then power cycle the CaptiFi device
Ensure no firewall is blocking outbound connections on ports 443 and 51820

Device stuck on purple (not enrolling)

If the device stays purple and won't enroll:

Make sure you're entering the correct PIN from the device label
Verify the device has internet access (try checking router logs)
Clear your browser cache and try the enrollment again
Wait 5 minutes and try again - enrollment servers may be temporarily busy

Device shows solid blue (VPN issue)

A solid blue LED indicates internet is working but the VPN tunnel isn't established:

Wait 5 minutes - the VPN usually reconnects automatically
Check that UDP port 51820 isn't blocked by your network firewall
Some corporate networks block VPN traffic - check with your IT team
Power cycle the device if the issue persists after 10 minutes

Device won't turn on

If there's no LED activity at all:

Ensure the PoE injector is connected to a working power outlet
Check that both ethernet cables are connected (power outlet to PoE IN, PoE OUT to device)
Try a different power outlet
Contact support if the device still doesn't power on

Device Reset

Reset Button Guide

How to use the reset button on your CaptiFi device

Reset Button Location

The reset button is a small recessed button on the back of your CaptiFi device. You'll need a paperclip or SIM ejector tool to press it.

Quick Restart

Press and release the reset button quickly (< 1 second)

Reboots the device while keeping all settings. The LED will flash yellow during restart. Use this if your device is unresponsive or experiencing temporary issues.

✓ Keeps enrollment and settings

Network Reset

Hold reset button for 3-5 seconds until LED flashes blue, then release

Resets network configuration while maintaining enrollment. Use this if you're having connectivity issues after changing routers or network setup.

⚠ Resets WiFi settings, keeps enrollment

Factory Reset (Full Wipe)

Hold reset button for 10+ seconds until LED flashes red rapidly, then release

Completely resets the device to factory defaults. All settings and enrollment data will be erased. You will need to re-enroll the device using the PIN.

⛔ Erases everything - requires re-enrollment

Important

• Never unplug the device while the LED is flashing white (updating firmware)
• After a factory reset, contact support to remove the old enrollment from your dashboard
• If your device enters failsafe mode (rapid red flash), contact support immediately

FAQs

CaptiFi Device Setup Guide