Cookie Policy

Last updated: January 9, 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

  • Security and authentication
  • Session management
  • Load balancing
  • CSRF protection

Legal Basis: Legitimate interest - these cookies are essential for the site to work.

2.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

  • Pages visited and time spent
  • Traffic sources and referrers
  • Device and browser information
  • User behavior and navigation patterns

Services Used: Google Analytics (anonymized IP addresses)

Legal Basis: Consent - you can opt out in our cookie banner.

2.3 Functional Cookies

These cookies enhance functionality and personalization:

  • Remember your preferences (language, region)
  • Save form data to prevent re-entry
  • Customize content based on your interests
  • Remember your cookie consent choices

Legal Basis: Consent - you can manage these in our cookie settings.

2.4 Marketing Cookies

With your consent, we use marketing cookies to:

  • Show relevant advertisements
  • Track campaign effectiveness
  • Build audience profiles for remarketing
  • Measure ad performance

Legal Basis: Consent - opt-in required.

3. Third-Party Cookies

We use the following third-party services that may set cookies:

Service Purpose Type
Google Analytics Website analytics Analytics
Stripe Payment processing Essential
Tawk.to Live chat support Functional

4. Managing Cookies

Cookie Consent Banner: When you first visit our site, you'll see a cookie consent banner. You can choose which types of cookies to accept.

Change Your Preferences: You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our footer.

Browser Settings: Most browsers allow you to block or delete cookies through their settings. Please note that blocking all cookies may affect site functionality.

Note: Essential cookies cannot be disabled as they are required for the website to function properly.

5. Cookie Duration

Session Cookies: Deleted when you close your browser

Persistent Cookies: Remain on your device for a set period or until you delete them:

  • Preference cookies: 1 year
  • Analytics cookies: 2 years
  • Marketing cookies: 90 days

6. Do Not Track

Some browsers support Do Not Track (DNT) signals. We respect DNT signals and will not track users who have enabled this setting in their browser, except for essential cookies required for site functionality.

7. Updates to Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when changes were made.

8. Contact Us

For questions about our use of cookies, please contact:
Email: hello@captifi.io
Address: CaptiFi Limited, Bristol, United Kingdom