How Johnny Palmer Reconnected with Guests & Boosted Repeat Bookings
Johnny Palmer owns one of the world's most unique Airbnb properties: a fully restored Boeing 727 aircraft that allegedly once belonged to Pablo Escobar. Featured in international news and beloved by adventurous travelers, PytchAir has become a bucket-list destination.
But despite the incredible guest experience and viral appeal, Johnny faced a critical challenge that many hospitality operators know all too well: he had no direct way to communicate with his guests.
All guest messaging went through Airbnb's platform. Johnny couldn't build relationships or send personal offers.
Airbnb protects guest email addresses. Impossible to send promotions or re-engagement campaigns.
Guests who loved their stay had no way to be reminded to return or receive special offers.
Years of hosting amazing guests, but zero ability to build a marketing list or customer relationships.
"I had hundreds of guests who loved staying in the plane, but I had no way to reach them again. Every booking was like starting from scratch." — Johnny Palmer, PytchAir Owner
Free CaptiFi WiFi Kit installed on the Boeing 727. Guests connect like any other WiFi.
Every guest who connects to WiFi provides their name and email with GDPR consent.
Johnny can now send targeted emails, special offers, and re-engagement campaigns.
Guest arrives at PytchAir and connects to the WiFi
CaptiFi splash page asks for name and email (GDPR compliant)
Guest details automatically added to Johnny's marketing list
Automated follow-up emails sent: thank you, special offers, return promotions
Built a marketing list of over 2,000 guests in 6 months
Guests return for second and third stays thanks to targeted emails
Complete control over guest relationships, independent of Airbnb
Send promotions, special offers, and seasonal discounts directly
"CaptiFi completely changed my business. Before, every guest was a one-time booking. Now I have a direct line to thousands of people who've stayed in the plane. I can offer them return deals, send updates about new features, and keep them engaged. My repeat booking rate went from almost zero to 35%. It's been incredible."
From basic WiFi to a complete marketing system
Every guest receives a personalized thank you email after their stay, with photos and a special return offer.
Holiday specials and off-season discounts sent directly to past guests, driving repeat bookings during slow periods.
Automated emails remind guests of their stay anniversary with special return rates.
Repeat guests get exclusive perks and early access to special dates.
CaptiFi doesn't just capture emails — it helps build your online reputation automatically
CaptiFi automatically sends a personalized follow-up email to each guest
Email includes direct links to leave reviews on Google, TripAdvisor, Booking.com, and Airbnb
Johnny can see review request open rates and conversion in real-time
Google Reviews
More Reviews Received
Average Rating Across Platforms
Review Request Response Rate
Whether you run a café, hotel, or Boeing 727 Airbnb, CaptiFi helps you capture guest data and drive repeat business.
No credit card required • Free WiFi hardware included • 30-day trial